Please quote your continental shoe size when ordering your boots (see the table below for BUCKLES & BOWS LTD sizes). We do not offer half sizes so if you are between sizes please decide whether to go up or down according to your chosen boot style. If you would like some help, please email us at sales@bucklesandbows.co.uk and we would be happy to assist you.

Measuring your calves carefully and accurately helps us to get the right boots to you first time. Some tips:

• Measure the widest part of your calf, leaving no space between leg and tape measure, to the nearest centimetre.
• Use a fabric tape measure only.
• If you regularly wear tights or long socks with boots, wear them when you measure your calves.
• Our boots come with a subtle elastic section between calf and top of boot. It allows approximately 2cm of extra stretch.
• Our boots, like all leather products, will give slightly with time and wear.
• Whilst we cannot make your decision for you, we can certainly advise so of you are in any doubt as to your calf width, please email; sales@buckelsandbows.co.uk. We will call you back to advise.

We work incredibly hard to ensure we get a fit right first time around, however all legs and feet are different. We have a fittings advisor to help but first we will require the following information

1. Your foot size
2. The measurement around your calf, ankle and a measurement in-between in cm
3. Your order number
4. Your contact details on how best to reach you

Please then email henny@bucklesandbows.co.uk with these measurements stating the fitting problem you are experiencing and she will get back to you within 24 hours.

I have been delivered the wrong boots.
Firstly we are very sorry if the wrong boots have been delivered to you. This is a very unusual event and we work hard to eliminate human error. If in the unlikely event this has happened please follow the instructions below. We will of course refund any money incurred and send out your new boots as quickly as possible.

1. Please fill in the returns form enclosed in the box on the back of your invoice
2. In the exchange section please write in block capitals WRONG BOOTS
3. We can collect the boots for you and deliver an exchange at the same time, however please be aware that we cannot guarantee the time the boots will arrive and therefore we will require someone to be at the same address for anytime between 9am – 6pm. Alternatively you can take your parcel to the Post Office and send recorded delivery (an orange slip) We will reimburse all postage costs incurred but we will require a photocopy of the receipt to put through accounts or an email stating the postage costs.